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Avaya Contact Center

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Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, w...Read more

Contact Center
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Market Share of Avaya Contact Center

Current Customer(s)

3965

Market Share (Est.)

0.31%

Ranking

#12

Top Competitors and Alternatives of Avaya Contact Center

The top three of Avaya Contact Center’s competitors in the Contact Center category are Wix with 73.97%, Zendesk with 12.95%, Freshworks with 2.69% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Wix93278673.97%Avaya Contact Center vs Wix
Zendesk16325212.95%Avaya Contact Center vs Zendesk
Freshworks338872.69%Avaya Contact Center vs Freshworks
Agile CRM316942.51%Avaya Contact Center vs Agile CRM
Salesforce Service Cloud141451.12%Avaya Contact Center vs Salesforce Service Cloud
Mitel86800.69%Avaya Contact Center vs Mitel
LiveAgent73040.58%Avaya Contact Center vs LiveAgent
Bitrix2468590.54%Avaya Contact Center vs Bitrix24
Genesys57030.45%Avaya Contact Center vs Genesys
Zoho Desk53100.42%Avaya Contact Center vs Zoho Desk
Wipro44140.35%Avaya Contact Center vs Wipro
NICE inContact35280.28%Avaya Contact Center vs NICE inContact
PICS31850.25%Avaya Contact Center vs PICS
Genesys PureCloud31300.25%Avaya Contact Center vs Genesys PureCloud
Five930860.24%Avaya Contact Center vs Five9
LogMeIn Rescue26440.21%Avaya Contact Center vs LogMeIn Rescue
Aircall24650.20%Avaya Contact Center vs Aircall
Comm100 Live Chat22170.18%Avaya Contact Center vs Comm100 Live Chat
Verint22070.18%Avaya Contact Center vs Verint
Genesys Contact Center14300.11%Avaya Contact Center vs Genesys Contact Center
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Popular Comparisons

Top Competitors and Alternatives of Avaya Contact Center

The top three of Avaya Contact Center’s competitors in the Contact Center category are Wix with 73.97%, Zendesk with 12.95%, Freshworks with 2.69% market share.

Avaya Contact Center vs Wix

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Avaya Contact Center vs Zendesk

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Avaya Contact Center vs Freshworks

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Avaya Contact Center vs Agile CRM

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Avaya Contact Center vs Salesforce Service Cloud

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Avaya Contact Center vs Mitel

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Avaya Contact Center vs LiveAgent

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Avaya Contact Center vs Bitrix24

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Customers of Avaya Contact Center

Around the world in 2024, over 3965 companies have started using Avaya Contact Center as Contact Center tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Scripps Health10,000+San DiegoCaliforniaUnited States
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Tyco10,000+PrincetonNew JerseyUnited States
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International Business Machines Corporation (IBM)10,000+ArmonkNew YorkUnited States
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Schindler Holding Ltd.10,000+EbikonLucerneSwitzerland
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Collins Aerospace10,000+CharlotteNorth CarolinaUnited States
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Capita Plc10,000+LondonEnglandUnited Kingdom
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EXL10,000+New York CityNew YorkUnited States
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University Of Maryland10,000+College ParkMarylandUnited States
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The Ritz - Carlton Hotel Company, L.L.C.10,000+BethesdaMarylandUnited States
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Savills Plc10,000+LondonEnglandUnited Kingdom
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Avaya Contact Center Customers by Products and Services

The top three products and services offering customers that use Avaya Contact Center for Contact Center are Cloud Services (156), Managed Services (146), Unified Communications (118).

Customers

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Avaya Contact Center Customers by Employee Size

The majority of Avaya Contact Center's customers for the contact-center category fall in the company size of 1,000 - 4,999 employees (726 companies), 10,000+ employees (628 companies), 100 - 249 employees (590 companies).

Employee Size

Avaya Contact Center Customers by Geography

The top three geographies of Avaya Contact Center for contact-center are the United States with 2165(67.07%), United Kingdom with 337(10.44%), India with 188(5.82%) customers respectively.

Customers

Employees of Avaya Contact Center

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Also see other Products/Services by Avaya Contact Center in:

Sales Enablement
Contact Center

FAQ

Find answers to the most often asked questions by users.

Who are the top Avaya Contact Center competitors?

Avaya Contact Center’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Avaya Contact Center competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Avaya Contact Center and 40,000 other technologies on the internet. You can also compare Avaya Contact Center and its feature with top competitors here : Avaya Contact Center vs Wix Avaya Contact Center vs Zendesk Avaya Contact Center vs Freshworks.

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What is Avaya Contact Center customer distribution based on company size?

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What is Avaya Contact Center market share in the contact-center?

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What are the top countries that use Avaya Contact Center?

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What are the top industries that use Avaya Contact Center?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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