Backbase
Backbase delivers a customer experience platform to enterprises that want to deliver a superior customer experience.
Market Share of Backbase
Current Customer(s)
71
Market Share (Est.)
0.01%
Ranking
#125
Top Competitors and Alternatives of Backbase
The top three of Backbase’s competitors in the Customer Experience category are Trustpilot with 21.21%, Zendesk with 16.84%, Intercom with 8.67% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Trustpilot | 205639 | 21.21% | Backbase vs Trustpilot |
| Zendesk | 163252 | 16.84% | Backbase vs Zendesk |
| Intercom | 84054 | 8.67% | Backbase vs Intercom |
| Adobe Marketing Cloud | 73008 | 7.53% | Backbase vs Adobe Marketing Cloud |
| Freshworks | 33887 | 3.50% | Backbase vs Freshworks |
| Qualtrics | 29255 | 3.02% | Backbase vs Qualtrics |
| Podium | 27148 | 2.80% | Backbase vs Podium |
| Campaign Monitor | 25281 | 2.61% | Backbase vs Campaign Monitor |
| Yotpo | 23433 | 2.42% | Backbase vs Yotpo |
| Adobe Commerce Cloud | 23265 | 2.40% | Backbase vs Adobe Commerce Cloud |
| Qualtrics Research Core | 22077 | 2.28% | Backbase vs Qualtrics Research Core |
| Smartlook | 21199 | 2.19% | Backbase vs Smartlook |
| Smile.io | 19500 | 2.01% | Backbase vs Smile.io |
| Zoho CRM | 19425 | 2.00% | Backbase vs Zoho CRM |
| Pendo | 15328 | 1.58% | Backbase vs Pendo |
| Salesforce Service Cloud | 14145 | 1.46% | Backbase vs Salesforce Service Cloud |
| Pipedrive | 13736 | 1.42% | Backbase vs Pipedrive |
| OneAll | 11334 | 1.17% | Backbase vs OneAll |
| Sitecore | 10341 | 1.07% | Backbase vs Sitecore |
| Bazaarvoice | 8083 | 0.83% | Backbase vs Bazaarvoice |
Popular Comparisons
Top Competitors and Alternatives of Backbase
The top three of Backbase’s competitors in the Customer Experience category are Trustpilot with 21.21%, Zendesk with 16.84%, Intercom with 8.67% market share.
Backbase vs Trustpilot
Backbase vs Zendesk
Backbase vs Intercom
Backbase vs Adobe Marketing Cloud
Backbase vs Freshworks
Backbase vs Qualtrics
Backbase vs Podium
Backbase vs Campaign Monitor
Customers of Backbase
Around the world in 2024, over 71 companies have started using Backbase as Customer Experience tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Deutsche Bank | 10,000+ | Frankfurt am Main | Hesse | Germany |     |
| International Business Machines Corporation (IBM) | 10,000+ | Armonk | New York | United States | |
| RBS | 10,000+ | Edinburgh | Scotland | United Kingdom | |
| Bank of the Philippine Islands | 10,000+ | Makati City | Metro Manila | Philippines | |
| NLB D.D. | 5,000 - 9,999 | Ljubljana | Ljubljana | Slovenia | |
| Capco | 5,000 - 9,999 | London | England | United Kingdom | |
| Mobiquity | 1,000 - 4,999 | Waltham | Massachusetts | United States | |
| Backbase | 500 - 999 | Amsterdam | North Holland | Netherlands | |
| Central 1 Credit Union | 500 - 999 | Vancouver | British Columbia | Canada | |
| Thakral One | 500 - 999 | Kathmandu | Central Region | Nepal | |
Uncover hidden demand and identify accounts ready to buy with 6sense Intent Data.
Backbase Customers by Products and Services
The top three products and services offering customers that use Backbase for Customer Experience are Consulting (7), Digital Transformation (6), Software Development (5).
Customers
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Backbase Customers by Employee Size
The majority of Backbase's customers for the customer-experience category fall in the company size of 10,000+ employees (13 companies), 250 - 499 employees (10 companies), 20 - 49 employees (8 companies).
Employee Size
Backbase Customers by Geography
The top three geographies of Backbase for customer-experience are the United States with 28(45.90%), India with 8(13.11%), United Kingdom with 8(13.11%) customers respectively.
Customers
Employees of Backbase
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FAQ
Find answers to the most often asked questions by users.
Who are the top Backbase competitors?
Backbase’s Top competitors in the customer-experience category are Trustpilot, Zendesk, Intercom. You can view a full list of Backbase competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Backbase and 40,000 other technologies on the internet. You can also compare Backbase and its feature with top competitors here : Backbase vs Trustpilot Backbase vs Zendesk Backbase vs Intercom.
What is Backbase customer distribution based on company size?
What is Backbase market share in the customer-experience?
What are the top countries that use Backbase?
What are the top industries that use Backbase?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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