Freshdesk
Freshdesk is an online cloud-based customer service software providing helpdesk support.
Market Share of Freshdesk
Current Customer(s)
118538
Market Share (Est.)
88.84%
Ranking
#1
Top Competitors and Alternatives of Freshdesk
The top three of Freshdesk’s competitors in the Customer Support Services category are Wise with 2.44%, Microsoft Dynamics 365 for Customer Service with 1.42%, Chaport Live Chat with 1.19% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Wise | 3253 | 2.44% | Freshdesk vs Wise |
| Microsoft Dynamics 365 for Customer Service | 1890 | 1.42% | Freshdesk vs Microsoft Dynamics 365 for Customer Service |
| Chaport Live Chat | 1591 | 1.19% | Freshdesk vs Chaport Live Chat |
| Solvvy | 1149 | 0.86% | Freshdesk vs Solvvy |
| Onestop | 883 | 0.66% | Freshdesk vs Onestop |
| HelpSite | 814 | 0.61% | Freshdesk vs HelpSite |
| ManageEngine ServiceDesk Plus | 623 | 0.47% | Freshdesk vs ManageEngine ServiceDesk Plus |
| Salesforce Desk.com | 482 | 0.36% | Freshdesk vs Salesforce Desk.com |
| Agent.ai | 389 | 0.29% | Freshdesk vs Agent.ai |
| Boomtown | 386 | 0.29% | Freshdesk vs Boomtown |
| WebsiteAlive | 376 | 0.28% | Freshdesk vs WebsiteAlive |
| Shipup | 279 | 0.21% | Freshdesk vs Shipup |
| Live Chat Monitoring | 267 | 0.20% | Freshdesk vs Live Chat Monitoring |
| Next IT | 254 | 0.19% | Freshdesk vs Next IT |
| Upscope | 240 | 0.18% | Freshdesk vs Upscope |
| Amelia | 219 | 0.16% | Freshdesk vs Amelia |
| tuul | 207 | 0.16% | Freshdesk vs tuul |
| Textline | 193 | 0.14% | Freshdesk vs Textline |
| Guru | 186 | 0.14% | Freshdesk vs Guru |
| QnA Maker by Microsoft | 162 | 0.12% | Freshdesk vs QnA Maker by Microsoft |
Popular Comparisons
Top Competitors and Alternatives of Freshdesk
The top three of Freshdesk’s competitors in the Customer Support Services category are Wise with 2.44%, Microsoft Dynamics 365 for Customer Service with 1.42%, Chaport Live Chat with 1.19% market share.
Freshdesk vs Wise
Freshdesk vs Microsoft Dynamics 365 for Customer Service
Freshdesk vs Chaport Live Chat
Freshdesk vs Solvvy
Freshdesk vs Onestop
Freshdesk vs HelpSite
Freshdesk vs ManageEngine ServiceDesk Plus
Freshdesk vs Salesforce Desk.com
Customers of Freshdesk
Around the world in 2024, over 118527 companies have started using Freshdesk as Customer Support Services tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Allied Universal | 10,000+ | Santa Ana | California | United States |     |
| StubHub | 10,000+ | San Francisco | California | United States | |
| Delivery Hero SE | 10,000+ | Berlin | Berlin | Germany | |
| Cash Raven | 10,000+ | Lincoln | Nebraska | United States | |
| Sony | 10,000+ | Culver City | California | United States | |
| Arizona State University | 10,000+ | Tempe | Arizona | United States | |
| Sage Group Plc | 10,000+ | Newcastle upon Tyne | England | United Kingdom | |
| Arcadis N.V. | 10,000+ | Amsterdam | North Holland | Netherlands | |
| Texas A&M University | 10,000+ | College Station | Texas | United States | |
| Robert Half International, Inc. | 10,000+ | Menlo Park | California | United States | |
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Freshdesk Customers by Products and Services
The top three products and services offering customers that use Freshdesk for Customer Support Services are Marketing (1970), Digital Marketing (1869), Software Development (1782).
Customers
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Freshdesk Customers by Employee Size
The majority of Freshdesk's customers for the customer-support category fall in the company size of 20 - 49 employees (29685 companies), 0 - 9 employees (22761 companies), 100 - 249 employees (19073 companies).
Employee Size
Freshdesk Customers by Geography
The top three geographies of Freshdesk for customer-support are the United States with 47088(52.05%), United Kingdom with 10677(11.80%), India with 8290(9.16%) customers respectively.
Customers
Employees of Freshdesk
Also see other Products/Services by Freshdesk in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Freshdesk competitors?
Freshdesk’s Top competitors in the customer-support category are Wise, Microsoft Dynamics 365 for Customer Service, Chaport Live Chat. You can view a full list of Freshdesk competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshdesk and 40,000 other technologies on the internet. You can also compare Freshdesk and its feature with top competitors here : Freshdesk vs Wise Freshdesk vs Microsoft Dynamics 365 for Customer Service Freshdesk vs Chaport Live Chat.
What is Freshdesk customer distribution based on company size?
What is Freshdesk market share in the customer-support?
What are the top countries that use Freshdesk?
What are the top industries that use Freshdesk?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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