osTicket
osTicket is an open source support ticketing system.
Market Share of osTicket
Current Customer(s)
3871
Market Share (Est.)
5.29%
Ranking
#6
Top Competitors and Alternatives of osTicket
The top three of osTicket’s competitors in the Helpdesk Tools category are Gorgias with 16.16%, Help Scout with 11.06%, LiveAgent with 9.98% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Gorgias | 11825 | 16.16% | osTicket vs Gorgias |
| Help Scout | 8097 | 11.06% | osTicket vs Help Scout |
| LiveAgent | 7304 | 9.98% | osTicket vs LiveAgent |
| SherpaDesk | 5646 | 7.71% | osTicket vs SherpaDesk |
| Zoho Desk | 5310 | 7.25% | osTicket vs Zoho Desk |
| ConnectWise | 3788 | 5.18% | osTicket vs ConnectWise |
| Spiceworks Help Desk | 2306 | 3.15% | osTicket vs Spiceworks Help Desk |
| Front | 2146 | 2.93% | osTicket vs Front |
| Oracle Service Cloud (formerly RightNow) | 1958 | 2.68% | osTicket vs Oracle Service Cloud (formerly RightNow) |
| OTRS | 1754 | 2.40% | osTicket vs OTRS |
| Chaport Live Chat | 1591 | 2.17% | osTicket vs Chaport Live Chat |
| LiveHelpNow | 1250 | 1.71% | osTicket vs LiveHelpNow |
| Kayako | 1195 | 1.63% | osTicket vs Kayako |
| Helpshift | 1112 | 1.52% | osTicket vs Helpshift |
| HappyFox | 1037 | 1.42% | osTicket vs HappyFox |
| HelpSite | 814 | 1.11% | osTicket vs HelpSite |
| GrooveHQ | 810 | 1.11% | osTicket vs GrooveHQ |
| SupportSystem | 711 | 0.97% | osTicket vs SupportSystem |
| ManageEngine ServiceDesk Plus | 623 | 0.85% | osTicket vs ManageEngine ServiceDesk Plus |
| UserEcho | 599 | 0.82% | osTicket vs UserEcho |
Popular Comparisons
Top Competitors and Alternatives of osTicket
The top three of osTicket’s competitors in the Helpdesk Tools category are Gorgias with 16.16%, Help Scout with 11.06%, LiveAgent with 9.98% market share.
osTicket vs Gorgias
osTicket vs Help Scout
osTicket vs LiveAgent
osTicket vs SherpaDesk
osTicket vs Zoho Desk
osTicket vs ConnectWise
osTicket vs Spiceworks Help Desk
osTicket vs Front
Customers of osTicket
Around the world in 2024, over 3871 companies have started using osTicket as Helpdesk Tools tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| University Of California - San Diego | 10,000+ | La Jolla | California | United States |     |
| New York Board Of Education | 10,000+ | New York City | New York | United States | |
| Pegatron Corporation | 10,000+ | Taipei | Taiwan | Taiwan | |
| Yale University | 10,000+ | New Haven | Connecticut | United States | |
| Diebold Nixdorf, Incorporated | 10,000+ | North Canton | Ohio | United States | |
| Microsoft Corporation | 10,000+ | Redmond | Washington | United States | |
| Virginia Tech | 10,000+ | Blacksburg | Virginia | United States | |
| Leidos Holdings, Inc. | 10,000+ | Reston | Virginia | United States | |
| RATP | 10,000+ | Paris | Ile-de-France | France | |
| Valeo S.A. | 10,000+ | Paris | Ile-de-France | France | |
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osTicket Customers by Products and Services
The top three products and services offering customers that use osTicket for Helpdesk Tools are Software Development (60), Networking (44), Software (41).
Customers
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osTicket Customers by Employee Size
The majority of osTicket's customers for the helpdesk-tools category fall in the company size of 0 - 9 employees (1716 companies), 20 - 49 employees (677 companies), 10 - 19 employees (594 companies).
Employee Size
osTicket Customers by Geography
The top three geographies of osTicket for helpdesk-tools are the United States with 899(36.59%), Italy with 277(11.27%), Germany with 266(10.83%) customers respectively.
Customers
Employees of osTicket
Also see other Products/Services by osTicket in:
FAQ
Find answers to the most often asked questions by users.
Who are the top osTicket competitors?
osTicket’s Top competitors in the helpdesk-tools category are Gorgias, Help Scout, LiveAgent. You can view a full list of osTicket competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of osTicket and 40,000 other technologies on the internet. You can also compare osTicket and its feature with top competitors here : osTicket vs Gorgias osTicket vs Help Scout osTicket vs LiveAgent.
What is osTicket customer distribution based on company size?
What is osTicket market share in the helpdesk-tools?
What are the top countries that use osTicket?
What are the top industries that use osTicket?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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